Department: Science & Technology Department and General Administration Department.


To improve the Accountability, Transparency & Effectiveness in Government Administration by automating the government functions and processes.


  • File/Tappal/Citizen Grievance tracking and monitoring
  • Platform for citizen grievance redressal with RCPS Act
  • To improve efficiency, consistency and effectiveness of government responses
  • To reduce turnaround time and to meet the demands of the citizens’ charter
  • To provide for effective resource management to improve the quality of
  • administration
  • To enhance transparency and accountability

Project Description:

Department of Science and Technology intends to automate day‐to‐day functions at all levels of the administrative hierarchy of all Departments, HoDs, Boards, Corporations and other Government offices of Government of Gujarat and to have a solution with integrated components like Correspondence Management, File Movement, Document Management System, Workflow Automation, Document Archival & Record Management, Meeting Management, Messaging, Appointment scheduler, Alert Management System, etc. for Government of Gujarat.

E-Sarkar will automated processes which is essential for efficient and transparent governance. It will reduces process delays and helps to access and utilize information quickly and expedite work.

The system will automate day‐to‐day functions at all levels of the administrative hierarchy. It combines Business Process Management and Document Management Solutions to deliver a unified platform for Government to Citizen (G2C), Government to Business (G2B) and Government to Government (G2G) processes.

Geographical Scope (Offices/Location to be covered for the Project): ‐

Phase ‐1: Secretariat/HoDs/Commissionerate’s and other important offices of

Government of Gujarat.

Phase–2: All Collector and Mamlatdar and other districts and taluka level offices